We have created the i-mate™ Privacy Policy (the "Policy") to explain our privacy practices. When you use any i-mate™ product or service, you should understand when and how personal information is collected, used, disclosed and protected.

We will not sell or disclose information to third parties without your consent or as otherwise provided in this Policy. However, to provide you better service and enrich your user experience when you sign up or use any of our products or services we may use information about who you are, where and when you browse on the Web, where your device is located, and how you use our network, or other information as described in this Policy.

i-mate™ will revise and update this Policy if our practices change or if changes in the law so require.

Statement of Intent - Information collected about you.

We collect a variety of personal information about users of our products or services. Personal information is information that can be directly associated with a specific person or entity such as a name, address, telephone number, e-mail address, or information about activities directly linked to that person.

i-mate™ recognizes that parents often purchase our products and services for family use, including for use by minors. Any information collected from such usage will appear to be the personal information of the actual subscriber to the service, and will be treated as such under this Policy. If we make available offers and products online where a child informs us that he or she is under the age of 16, we will ask a parent to confirm his/her consent in advance of further collection, use or disclosure of personal information from that child

Our definition of personal information does not include "aggregate" information. Aggregate information is data we collect about a group or category of services or customers from which individual customer identities have been removed. For example, we could prepare a report that indicates that a certain number of our customers always use their devices at a certain time of day at a specific location. Aggregate data helps us understand trends and customer needs so that we can better consider new services or tailor existing services to customer desires. The aggregate data also might be purchased by or shared with a third party, for example, one interested in locating a business in a particular part of town.

Here are the types of personal and other information we collect. You should refer to the rest of this Policy to see how we use, disclose and protect that information:

• Information You Give Us: We collect information you give us when you purchase an i-mate product or use our services. For example, you may provide us a billing address and credit information, including your [social security number] or business identifier, when signing up for service or perhaps purchasing a product through our online store

• Automatically Collected Information: We automatically receive certain types of information whenever you interact with us. For example, when you visit an i-mate site, our systems automatically collect your IP address and the type of browser you use. When you browse the wireless web, our systems log the websites you visit. Similarly, all wireless communications systems know when your phone is turned on and approximately where the device is physically located- that's how calls or messages are delivered to you in real time.

• Information from Other Sources: We may obtain information about you from outside sources and add it to or combine it with your account information. For example, we may receive credit information for purposes of initiating service. We also may use commercially available demographic and marketing information from third parties to help us better serve you or inform you about products or services that we think will be of interest to you. We sometimes receive updated delivery and address information from our shippers or other sources so that we can correct our records and deliver your next purchase or communication more easily. And, we often receive information from the dealer from whom you purchase your wireless phone or device prior to initiating service with us.

We also may purchase e-mail lists from third parties for advertising purposes. We only purchase lists of individuals who have allowed third-party use of their e-mail address for marketing purposes. If you have previously requested to participate in an e-mail advertising program, the information we receive may include your name, information on previous transactions, or any other personal information you have provided.

Children's Online Privacy Protection

If we make available offers and products online where a child informs us that he or she is under the age of [16-as per above], we will ask a parent to confirm his/her consent in advance of further collection, use or disclosure of personal information from that child. You should be aware, however, that wireless devices and services purchased for family use may be used by minors without the knowledge of i-mate™. If that happens, any information collected from the usage will appear to be the personal information of the actual adult subscriber and treated as such under this Policy. of the i-mate™ services.

Use of Personal Information

Internal Use. In general, we use personal information to serve our customers, to enhance and extend our customer relationship, to provide information and services to applicants, shareholders and others who request it, and so our customers can take maximum advantage of our products and services. For example, by understanding how you use the i-mate™ site, we are able to customize and personalize your experience. More specifically, we use personal information for billing purposes, to provide services or complete transactions you have requested, to anticipate and resolve problems with your services, and to create and inform you of products or services from i-mate™ or others that better meet your needs.

For i-mate™ members:

• If you are an i-mate™ member and wish to change your preferences on receiving these types of communications, you can click here and complete a form to tell us your preferences

While you may choose not to receive marketing information from us, you will continue to receive invoices, customer service-related notifications and other similar information from us electronically or otherwise. You will also continue to receive communications directly related to each individual service offering you have selected.

If you are not an i-mate™ member:

• If you are not an i-mate™ member and wish to change your preferences on receiving these types of communications, you can click here and complete a form to tell us your preferences.

Third Party Use. You should review the following section to understand when i-mate™ discloses personal information to third parties.

Disclosure of Personal Information

Information about our customers is one of our most important business assets, and therefore we strive to protect it and keep it confidential. We do not sell personal information to third parties without your consent. When and what types of information i-mate™ discloses depends on the service and in some cases the choices you have made. We disclose personal information as follows:

Your Consent. i-mate™ will not disclose personal information other than in accordance with this Policy. In general, that means that you must consent to the disclosure in advance. Depending on the service, we may obtain your consent in a number of ways, including:

• In writing;
• Verbally;
• Online by clicking a button;
• Through the use of a dialing string or button on a wireless device or handset; or
• At the time of service initiation when your consent is part of the required terms and conditions to use the service.

For example, your consent to disclose personal information can be implied simply by the nature of your request, such as when you ask us to deliver an e-mail or short message to another person. Your return address is disclosed as part of the service and your consent to do so implied by your use of the service. To determine how personal information may be disclosed as part of a particular service, you should review the terms and conditions of use for that service.

We share personal information with third parties as necessary to complete a transaction, perform a service on our behalf (such as enhancing our ability to serve you better) or perform a service that you have requested. When the third party acts solely on our behalf, i-mate™ does not allow them to use your information for other purposes. For example, our vendors process and print your billing statement on our behalf. They can only use the personal information we give them to produce the billing statement. i-mate™ does not currently disclose wireless numbers in directory assistance listings or published directories. If we do so in the future, you will be able to choose whether your number is listed.

From time to time you may be able to participate in contests, giveaways or other similar promotions we sponsor. Except as explained otherwise in the rules for a particular contest, giveaway or promotion, any personal information you provide will be used in accordance with this Policy.

In addition, from time to time you may be able to participate in our surveys to help us improve our offerings and services. Any personal information that may be collected from a survey will be used for our internal purposes.

Business Transfers: Information about our users, including personal information, may be disclosed as part of any merger, acquisition, sale of company assets or transition of service to another provider, as well as in the unlikely event of an insolvency, bankruptcy or receivership in which personal information would be transferred as one of the business assets of the company.

Protection of i-mate™ and Others: We release personal information when we believe release is appropriate to comply with the law; enforce or apply our customer agreements; initiate, render, bill, and collect for services; protect our rights or property, or protect users of those services and other carriers from fraudulent, abusive, or unlawful use of, or subscription to, such services; facilitate or verify the appropriate calculation of taxes, fees, or other obligations due to a local, state, or federal government; or if we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person requires disclosure of communications or justifies disclosure of records without delay.

i-mate™ Use of 'Cookies'

Cookies are small files placed on your computer's hard drive by a Web site when you visit. These files identify your computer and record your preferences and other data about your visit so that when you return to the site, the site knows who you are and can personalize your visit. For example, cookies enable a Web site shopping cart to function so that you only have to check out once. Consequently, cookies are often tied to the use of personally identifiable information while using our site and some functionality may be lost if you choose not to accept the use of cookies.

In general, we use cookies to collect information so that we can determine how to improve our site by seeing which areas, features and products are most popular; to personalize the site and make recommendations based on products you have liked in the past as well as to improve the site experience; and to complete transactions you have requested. Advertisers that serve ads on our site may also use their own cookies. Such outside cookies are governed by the privacy policies of the entities placing the ads, and are not subject to this Policy.

We also use a session-based cookie that maintains a user's session for continuity of navigation while viewing the site. After closing the browser the session cookie simply terminates.

With wireless Internet service, cookies are also used by our suppliers and third party vendors to facilitate the various services and information offered. Depending on the phone or device being used, cookies may be stored locally on the phone or device, or on servers operated by i-mate™. This Internet cookie-like functionality is in place for the same reasons and designed for the same purposes as cookies placed on your computer when interacting with Internet Web sites. Our suppliers and vendors will only use this information to provision the service, but each site you visit while using the wireless Internet service is controlled by a separate company and their individual privacy policies will govern information they receive automatically from the cookie or information you voluntarily provide.

i-mate™ Use of Web Beacons

A Web beacon, also known as a Web bug, is a small, graphic image on a Web page, Web-based document or in an e-mail message that is designed to allow the site owner or a third party to monitor the address and other information of the site viewing the item. Web beacons are often invisible to the user because they are typically very small [(only 1-by-1 pixel)] and the same color as the background of the Web page, document or e-mail message. Web beacons are represented as [HTML IMG] tags in the Web page; users can click on ["view profiles"] of the Web page to see whether the page is using a Web beacon. Web beacons collect the IP address of the computer that the Web beacon is sent to, the URL of the page the Web beacon comes from and the time it was viewed. Web beacons can also be linked to personal information.

i-mate™ does not place Web beacons that link to personal information on other sites, nor does it permit third parties, other than those working on our behalf, to place them on our site. i-mate™ does use Web beacons itself and may link a particular beacon to personal information. For example, we may use a beacon to ensure a user can flip between technical assistance, customer service and our online store and still be recognized as our customer.

i-mate™ Placement of Banner Ads on Other Web Sites

i-mate™ may use third-party advertising companies to place advertisements about our products and services on other Web sites. The advertising companies may use cookies and other technology such as Web beacons or tagging to measure the effectiveness of our ads. To measure advertising effectiveness and offer selective ad content, the advertising companies may use anonymous information about your visits to our and other Web sites. But the advertising companies use an anonymous number to identify you, NOT your name, address, phone number, e-mail address, or anything that personally identifies you. The use of such cookies is subject to the advertising company's privacy policy, not the policy of i-mate™.

Receipt of Marketing Materials from Third Parties

You should be aware that not all advertisements appearing on or delivered to your mobile phone or device are authorized by i-mate™. If you have an e-mail account with i-mate™, this service is subject to unsolicited messages as any other e-mail service.

Network and Information Security

We maintain a variety of physical, electronic, and procedural safeguards to guard your personal information. For example, we use accepted tools and techniques to protect against unauthorized access to our systems. Also, we grant access to personal information about you to employees and contractors who need to know that information to provide products or services to you. In addition, we work to protect the security of your personal information when you are ordering new service via the i-mate site by using well-known Internet encryption technologies like [Secure Sockets Layer (SSL)]. Also, we use encryption technologies to protect your account information when you are viewing your bill on our i-mate site or via email. You should be aware that i-mate™ has no control over the security of other sites on the Internet you might visit, interact with, or from which you buy products or services.

An important part of protecting the security of personal information is your effort to protect against unauthorized access to your wireless device, SIM card, user name and password and to your computer. Also, be sure to sign off when finished using a shared computer and always log out of any site after viewing personal account information.

Checking Account Information for Accuracy

Through our [Customer Care organization-change to another name], you can change or review account information, including information relating to features, service options or calling plans you have selected. For Customer Care contact information, go to the Contact Us section.

Updating [may add: or Changing] this Policy

i-mate™ will revise or update this Policy if our practices change, as we change existing or add new services or as we develop better ways to inform you of products we think will be of interest. You should refer back to this page often for the latest information and the effective date of any changes.

If, however, users' personally identifiable information will be used in a manner materially different from that stated at the time of collection we will notify users via posting on this page for [30] days before the material change is made. Users will have a choice as to whether or not their information will be used in this materially different manner.

Contact Us

i-mate™ is committed to the policies set forth in this Policy.

If you have any questions, comments, concerns or complaints about this Policy, please contact us by Clicking here.

If you have questions about your i-mate™ mobility service you can contact us online or call a customer service representative at +971-4-3901989.

Effective date: 21 April 2024